Privacy Policy
Collection of information
When you place an order, we collect the details you provide to complete the transaction, such as your name, billing and delivery addresses, and email address. As you browse our site, we automatically receive your device’s IP address and basic browser information to help operate, secure, and improve our services. With your permission, we may send email updates about our store, products, and promotions.
Your consent
By supplying personal information to submit an order, verify payment, arrange delivery, or process a return, you consent to our using it for those purposes. If we wish to use your data for any additional purpose, for example marketing, we will ask for explicit permission or provide a clear opportunity to opt out.
Withdrawing consent
You may withdraw consent at any time by contacting us at info@byrosewood.com. Once withdrawn, we will cease any further use or disclosure of your information, except where we are required to retain it by law.
Disclosure of information
We may disclose personal information if required to do so by law or if you breach our Terms of Service.
Shopify platform
Our store is hosted by Shopify Inc. which provides the ecommerce platform that enables us to sell our products and services. Your data is stored securely on Shopify’s servers. Sensitive payment data is encrypted and handled in accordance with PCI DSS standards. Transaction records are retained only for as long as necessary to complete your purchase and meet legal obligations.
Third party services
We use selected third party providers such as payment processors to deliver specific functions. These providers have their own privacy policies and some may operate in other jurisdictions. Your information may therefore be subject to the laws of those jurisdictions. Once you leave our site or are redirected to a third party website or application, this Privacy Policy no longer applies; please review the relevant provider’s policy.
Links
Our site may contain links to external websites. We are not responsible for their privacy practices and recommend that you read their privacy policies.
Google Analytics
We use Google Analytics to measure traffic and understand how visitors use our site so we can improve performance and user experience.
Security measures
We follow industry standard practices to protect your information from unauthorised access, misuse, alteration, or loss. Card data is transmitted over SSL and, where stored by our processors, is protected with AES 256 encryption. While no method of transmission or storage is entirely risk free, we adhere to PCI DSS requirements and accepted security standards.
Cookies
We use cookies to improve site performance, remember preferences, and analyse interactions. Selected third parties may also set cookies to deliver personalised content or advertising. For more on cookies used by Shopify, see Shopify’s Cookie Policy.
Managing cookies
You can set your browser to block or delete cookies; please note that some features may not function correctly without them. You can also manage preferences via our cookie banner.
Updates to this policy
We may update this Privacy Policy from time to time. Changes take effect upon posting. Where changes are material, we will highlight them here so you can see what we collect, how we use it, and when it may be shared. If our business is merged with or acquired by another organisation, your information may be transferred so that we can continue to provide services to you.
Contact
Email: info@byrosewood.com
Phone: +18662735107
Monday to Friday 09:30–16:30 (GMT)
Company
By Rosewood is run by SVR ECOM LTD, United Kingdom.
Company number: 16252926
DUNS: 233529710
Address
124 City Road
London EC1V 2NX
United Kingdom