Frequently Asked Questions

Orders are typically processed within 0-2 business days (Monday-Friday). After shipping, delivery usually takes 3-4 business days (Monday-Friday).

Read more in our Shipping Policy.

You will receive a dispatch email with a tracking link as soon as your parcel has been sent. Simply follow that link to view your parcel’s progress in real time.

See our Track Order Status page.

If your parcel has not arrived after the full processing and delivery window, please allow an extra two business days and check your tracking information. If it still hasn’t appeared, contact us at info@byrosewood.com with your order number.

Read more in our Shipping Policy.

If you wish to cancel, email info@byrosewood.com as soon as possible. Orders can be cancelled before processing or dispatch begins. Once shipped, cancellation is no longer possible, but you may return the parcel after delivery.

Read more in our Return and Refund Policy.

You have 30 days from the delivery date to request a return. Email info@byrosewood.com with your order number and reason for return. We will confirm eligibility and send detailed return instructions.

Read more in our Return and Refund Policy.

No restocking fees apply. Customers are responsible for return postage, and refunds are processed within 7 business days of the parcel being received and checked.

Read more in our Return and Refund Policy.

Returned items must be unused, unwashed, and include all original tags and packaging. Items that do not meet these criteria may not be approved for refund or exchange.

Read more in our Return and Refund Policy.

We accept Visa, Mastercard, Maestro, American Express, UnionPay, Discover, Diners Club International, Elo, Shop Pay, Apple Pay, and Google Pay. All transactions are securely encrypted and processed through certified gateways.

Read more in our Payment Options.